Privacy Policy

Effective Date: April 1, 2026

Regeneration LLC ("we," "us," or "our") is committed to protecting the privacy of our customers and visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website at regenerate-supps.myshopify.com (the "Site"), purchase our products including CardioNK™ dietary supplements, or otherwise interact with our services.

By accessing or using our Site, you consent to the practices described in this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the Site.

1. Information We Collect

1.1 Personal Information You Provide

We collect personal information that you voluntarily provide to us when you:

• Create an account or place an order
• Subscribe to our newsletter or marketing communications
• Contact us with questions, feedback, or support requests
• Participate in promotions, surveys, or contests
• Enroll in a subscription or auto-ship program

This information may include:

• Identity Information: Full name, email address, phone number, and mailing address
• Account Credentials: Username, password, and account preferences
• Billing Information: Credit card number, debit card number, or other payment method details (processed securely by our payment processors; we do not store full payment card numbers on our servers)
• Order Information: Products purchased, order history, shipping details, and transaction records
• Subscription Information: Subscription plan selections, renewal dates, and cancellation records
• Communication Records: Records of correspondence between you and our team, including customer service interactions

1.2 Information Collected Automatically

When you access our Site, we automatically collect certain information about your device and browsing activity, including:

• Device Information: IP address, browser type and version, operating system, device type, and screen resolution
• Browsing Data: Pages viewed, links clicked, time spent on pages, referring URLs, and navigation paths through the Site
• Location Data: Approximate geographic location derived from your IP address
• Log Data: Access times, server logs, error logs, and diagnostic data

1.3 Cookies and Similar Technologies

We use cookies, web beacons, pixels, and similar tracking technologies to collect information about your browsing behavior. For more details, see Section 5 below.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Order Fulfillment: To process and ship your orders, manage subscriptions, handle returns, and provide customer support
• Account Management: To create and maintain your account, authenticate your identity, and personalize your experience
• Payment Processing: To process payments securely through our third-party payment processors
• Communication: To send you order confirmations, shipping updates, subscription reminders, and respond to your inquiries
• Marketing: To send promotional emails, product recommendations, and newsletters (with your consent where required by law). You may opt out of marketing communications at any time
• Site Improvement: To analyze usage patterns, improve our website functionality, optimize user experience, and develop new products and services
• Fraud Prevention: To detect, prevent, and address fraud, unauthorized access, and other illegal activities
• Legal Compliance: To comply with applicable laws, regulations, legal processes, or enforceable governmental requests
• Analytics: To understand how visitors use our Site so we can improve content, features, and overall performance

3. Information Sharing and Disclosure

We do not sell your personal information to third parties. We may share your information in the following circumstances:

3.1 Service Providers

We share your information with trusted third-party service providers who assist us in operating our business, including:

• Shopify: Our e-commerce platform provider, which hosts our Site and processes transactions. Shopify's privacy practices are governed by their own privacy policy
• Payment Processors: Third-party payment processors (such as Shopify Payments, Stripe, and PayPal) that securely process your payment transactions
• Subscription Management Services: Platforms that manage recurring billing and subscription logistics on our behalf
• Shipping and Logistics Providers: Carriers and fulfillment partners who deliver your orders
• Email Marketing Platforms: Services that help us send transactional and marketing emails
• Analytics Providers: Services such as Google Analytics that help us understand Site usage and improve our services
• Customer Support Tools: Platforms that help us manage customer inquiries and provide support

3.2 Legal Obligations

We may disclose your information when we believe in good faith that disclosure is necessary to:

• Comply with applicable law, regulation, legal process, or governmental request
• Enforce our Terms and Conditions and other agreements
• Protect the rights, property, or safety of Regeneration LLC, our customers, or others
• Detect, prevent, or address fraud, security, or technical issues

3.3 Business Transfers

If Regeneration LLC is involved in a merger, acquisition, asset sale, bankruptcy, or other business transfer, your personal information may be transferred as part of that transaction. We will provide notice before your personal information is transferred and becomes subject to a different privacy policy.

3.4 With Your Consent

We may share your information for other purposes with your explicit consent.

4. Third-Party Services

Our Site integrates with various third-party services that may collect information independently. These include but are not limited to:

• Shopify: Powers our online store, processes orders, and manages inventory. See Shopify's Privacy Policy
• Google Analytics: Tracks and reports website traffic and behavior. See Google's Privacy Policy
• Payment Processors: Process credit card, debit card, and other payment methods securely and in compliance with PCI DSS standards
• Subscription Billing Platforms: Manage recurring charges for subscription customers
• Social Media Platforms: If you interact with our social media widgets or share our content, those platforms may collect data according to their own policies

We encourage you to review the privacy policies of these third-party services, as their practices are not governed by this Privacy Policy.

5. Cookies and Tracking Technologies

We use the following types of cookies and tracking technologies:

5.1 Essential Cookies

These cookies are necessary for the Site to function properly. They enable core features such as shopping cart functionality, account authentication, and security. You cannot opt out of essential cookies.

5.2 Analytics Cookies

These cookies help us understand how visitors interact with our Site by collecting information about pages visited, time spent on the Site, and any errors encountered. This data helps us improve Site performance and user experience.

5.3 Marketing Cookies

These cookies track your browsing activity across websites to deliver targeted advertising and measure the effectiveness of marketing campaigns. They may be placed by us or by third-party advertising partners.

5.4 Functional Cookies

These cookies enable enhanced functionality and personalization, such as remembering your language preferences or region.

5.5 Managing Cookies

You can manage your cookie preferences through your browser settings. Most browsers allow you to block or delete cookies. However, if you disable essential cookies, certain features of the Site may not function properly. You may also opt out of targeted advertising through the Digital Advertising Alliance (optout.aboutads.info) or the Network Advertising Initiative (optout.networkadvertising.org).

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:

• Account Data: Retained for as long as your account remains active, plus a reasonable period afterward to allow for reactivation or to resolve disputes
• Order and Transaction Records: Retained for a minimum of seven (7) years to comply with tax, accounting, and legal requirements
• Marketing Preferences: Retained until you withdraw your consent or unsubscribe from marketing communications
• Browsing and Analytics Data: Typically retained for up to twenty-six (26) months, consistent with analytics platform retention policies
• Customer Support Records: Retained for up to three (3) years after the last interaction to ensure we can adequately support recurring customers

When personal information is no longer needed, we securely delete or anonymize it.

7. Your Rights

7.1 General Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request that we correct inaccurate or incomplete personal information
• Deletion: Request that we delete your personal information, subject to certain legal exceptions
• Opt-Out of Marketing: Unsubscribe from marketing emails at any time by clicking the "unsubscribe" link in any marketing email or by contacting us directly
• Data Portability: Request a copy of your data in a structured, commonly used, machine-readable format

7.2 California Residents (CCPA/CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA):

• Right to Know: You may request that we disclose the categories and specific pieces of personal information we have collected about you, the categories of sources from which the information was collected, the business or commercial purpose for collecting the information, and the categories of third parties with whom we share the information
• Right to Delete: You may request deletion of your personal information, subject to certain exceptions provided by law
• Right to Correct: You may request that we correct inaccurate personal information we maintain about you
• Right to Opt-Out of Sale/Sharing: We do not sell your personal information. If this practice changes, we will provide a "Do Not Sell or Share My Personal Information" link on our Site
• Right to Limit Use of Sensitive Personal Information: You may request that we limit the use and disclosure of your sensitive personal information
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights

To exercise your CCPA/CPRA rights, please contact us using the information provided in Section 12 below. We will verify your identity before processing your request and respond within 45 days as required by law.

7.3 European Economic Area (EEA) and UK Residents (GDPR)

If you are located in the EEA or UK, you have additional rights under the General Data Protection Regulation (GDPR):

• Legal Basis for Processing: We process your personal data based on one or more of the following legal bases: your consent, performance of a contract, compliance with legal obligations, or our legitimate interests
• Right of Access: You may request access to your personal data and receive a copy of the data we hold
• Right to Rectification: You may request correction of inaccurate or incomplete personal data
• Right to Erasure: You may request deletion of your personal data under certain circumstances
• Right to Restrict Processing: You may request that we restrict processing of your personal data under certain circumstances
• Right to Data Portability: You may request to receive your personal data in a structured, commonly used, machine-readable format
• Right to Object: You may object to the processing of your personal data based on our legitimate interests or for direct marketing purposes
• Right to Withdraw Consent: Where we rely on your consent, you may withdraw it at any time without affecting the lawfulness of processing based on consent before its withdrawal
• Right to Lodge a Complaint: You have the right to lodge a complaint with a supervisory authority in your member state

To exercise your GDPR rights, please contact us using the information provided in Section 12 below.

8. Children's Privacy

Our Site and products are not intended for individuals under the age of 18. We do not knowingly collect, solicit, or maintain personal information from anyone under the age of 18. If you are under 18, please do not use our Site or provide any personal information to us. If we learn that we have collected personal information from a child under 18, we will promptly delete that information. If you believe a child under 18 has provided us with personal information, please contact us immediately using the information provided in Section 12 below.

9. Security Measures

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it, including:

• Encryption: All data transmitted between your browser and our Site is encrypted using SSL/TLS technology
• PCI Compliance: All payment processing is handled by PCI DSS-compliant payment processors
• Access Controls: Access to personal information is restricted to authorized personnel who need it to perform their job functions
• Secure Infrastructure: Our Site is hosted on Shopify's secure infrastructure, which employs industry-standard security measures including firewalls, intrusion detection, and regular security audits
• Regular Monitoring: We regularly monitor our systems for potential vulnerabilities and attacks

While we strive to use commercially acceptable means to protect your personal information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security of your data.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence, including the United States, where our servers and service providers are located. These countries may have data protection laws that are different from the laws of your country. By using our Site, you consent to the transfer of your information to the United States and other jurisdictions. Where required by law, we implement appropriate safeguards for international data transfers, such as Standard Contractual Clauses approved by the European Commission.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make material changes, we will:

• Update the "Effective Date" at the top of this Privacy Policy
• Post a notice on our Site informing you of the changes
• Send an email notification to registered users for significant changes, where appropriate

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information. Your continued use of the Site after any changes constitutes your acceptance of the updated Privacy Policy.

12. Contact Information

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This Privacy Policy was last updated on April 1, 2026.